Privacy policy

Privacy policy

 

This Privacy Policy describes how Aurois("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.calverne.store (the "Site") or otherwise use our services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or other operational reasons. When we do, we will revise the “Last updated” date at the top of this page and post the updated version on our Site.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from you in a variety of ways depending on how you interact with our Site.

We use this information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and enhance security

  • Comply with legal obligations

  • Send marketing communications (where permitted by law)

What Personal Information We Collect

1. Information You Provide Directly

When you use our Services, you may provide:

  • Contact details (name, email address, phone number, shipping/billing address)

  • Order details (products purchased, transaction information)

  • Account information (username, password)

  • Customer support messages and other communications you send to us

Providing certain information may be necessary to complete purchases or access specific features.

2. Information Collected Automatically

We automatically collect certain information about your device and interaction with our Site, including:

  • IP address

  • Browser type and device information

  • Pages viewed and actions taken on the Site

  • Cookies and similar tracking technologies

This helps us improve site performance, understand user behavior, and enhance your shopping experience.

3. Information from Third Parties

We may receive information about you from trusted partners such as:

  • Payment processors

  • Shipping and fulfillment providers

  • Analytics and advertising partners

  • E-commerce platform and technical service providers

These partners only receive information necessary to perform their services.

How We Use Your Information

We use personal information for the following purposes:

Providing Products and Services

To process payments, fulfill orders, arrange shipping, manage returns, and communicate with you about your purchases.

Customer Support

To respond to your inquiries, requests, or complaints and improve our service.

Marketing and Advertising

To send promotional emails and show relevant advertising, where allowed by law. You can unsubscribe from marketing emails at any time.

Security and Fraud Prevention

To detect, investigate, and prevent fraudulent or unauthorized activity.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, remember your preferences, analyze traffic, and improve performance. You can control or disable cookies through your browser settings, though this may affect site functionality.

How We Share Personal Information

We do not sell your personal information. We may share your information with:

  • Service providers (payment processors, shipping partners, IT and hosting services)

  • Marketing and analytics partners (for performance measurement and advertising)

  • Legal authorities when required by law or to protect our rights

  • Business transfers in the event of a merger, acquisition, or asset sale

All partners are required to handle your data securely and only for authorized purposes.

Children’s Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can be guaranteed to be completely secure.

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Receive a copy of your data in a portable format

  • Opt out of marketing communications

  • Object to or restrict certain processing

To exercise your rights, please contact us using the details below.

We will not discriminate against you for exercising your privacy rights.

International Data Transfers

Your information may be processed in countries outside your country of residence. Where required, we use appropriate safeguards to protect your personal information during international transfers.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, you can contact us through the contact details provided on our website:

Website: www.calverne.store
Customer Support: Use the contact form or support email listed on our Contact Us page