Refund policy

Refund policy

30-Day Return Guarantee

At Aurois, we want you to feel confident in every purchase. If you are not satisfied, you may request a return within 30 days of receiving your order.

How to Start a Return or Exchange

To request a return or exchange, please contact our customer support team through the contact details listed on calverne.store@gmail.com within 30 days of delivery.

Please include:

  • Your order number

  • The item(s) you wish to return or exchange

  • The reason for return (for example: wrong size, damaged item, incorrect product)

  • Photos if the item is damaged, defective, or incorrect

Our team will respond with return instructions and guide you through the process.

Eligible Returns and Exchanges

We accept returns for both defective and non-defective items, provided the conditions below are met.

Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, we will offer a replacement or full refund at no additional cost to you.

Non-Defective Items (Change of Mind, Size Issues, etc.)

You may return non-defective items if they are:

  • Unused and unworn

  • In original packaging

  • With all tags attached

  • Free from damage, stains, or alterations

Items Not Eligible for Return

We cannot accept returns for:

  • Gift cards

  • Items showing signs of wear, use, or damage not caused during shipping

  • Personalized or custom-made items

  • Perishable goods or personal care items (where applicable)

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us before sending it back.

Return Shipping Costs

  • Defective or incorrect items: We cover the cost of replacement or refund.

  • Non-defective returns: Customers are responsible for return shipping costs unless otherwise required by local consumer laws.

Original shipping fees, duties, or taxes (if applicable) are generally non-refundable.

Refund Process

Once we receive and inspect your return, we will notify you of the approval status.

  • Inspection time: 1–3 business days after the return is received

  • Refund processing time: 3–7 business days after approval

  • Bank processing time: Your payment provider may take an additional 5–10 business days to post the refund

In some cases, the full process may take up to 30 days depending on your financial institution.

Refunds are issued to the original payment method used for the purchase.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellations because orders are processed quickly. If the order has already shipped, you will need to follow the return process after delivery.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us promptly so we can resolve the issue. We will arrange a replacement or refund where appropriate.

European Union Customers

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason. Items must be returned in their original, unused condition with packaging and proof of purchase.

Need Help?

For any questions about returns or refunds, please contact Calverne Customer Support using the contact information provided on our website:
calverne.store@gmail.com